Front Desk Representative
Family HealthCare Associates Family HealthCare Associates Colleyville, TX Colleyville, TX Full-time Full-time From $16 an hour From $16 an hour 4 days ago 4 days ago 4 days ago Family Healthcare Associates is seeking a Front Desk Representative at our Colleyville location.
The Front Desk Representative, under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.
Duties/
Responsibilities:
Receive and direct phone calls, patients, and other visitors.
Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation.
Verify patient identity and demographics and enter changes into practice management system.
Direct patient to appropriate waiting area.
Schedule, confirm, and verify patient appointments.
Arrange follow-up visits and referral appointments.
Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
Receive, sort, and distribute mail to the appropriate department Scan patient documents including insurance information into the EMR system.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Provide clerical support to other departments.
Collaborate and work as a team with other departments.
May perform other duties as assigned.
Required Skills/Abilities:
Follows all organization policies and procedures regarding insurance protocols and procedures.
Excellent customer service skills Upholds HIPAA and PHI regulations Punctual and dependent for assigned shifts Education and
Experience:
High School Diploma or equivalent preferred Proficient interpersonal relations and communication skills 2
years' experience in customer service or healthcare facility preferred Physical Requirements:
Office environment Standing, waling and/or moving up to 8 hours per day Lifting up to 25 pounds EOE Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Healthcare setting:
Clinic Medical specialties:
Primary Care Schedule:
8 hour shift Day shift Holidays Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Front Desk Representative, under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.
Duties/
Responsibilities:
Receive and direct phone calls, patients, and other visitors.
Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation.
Verify patient identity and demographics and enter changes into practice management system.
Direct patient to appropriate waiting area.
Schedule, confirm, and verify patient appointments.
Arrange follow-up visits and referral appointments.
Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
Receive, sort, and distribute mail to the appropriate department Scan patient documents including insurance information into the EMR system.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Provide clerical support to other departments.
Collaborate and work as a team with other departments.
May perform other duties as assigned.
Required Skills/Abilities:
Follows all organization policies and procedures regarding insurance protocols and procedures.
Excellent customer service skills Upholds HIPAA and PHI regulations Punctual and dependent for assigned shifts Education and
Experience:
High School Diploma or equivalent preferred Proficient interpersonal relations and communication skills 2
years' experience in customer service or healthcare facility preferred Physical Requirements:
Office environment Standing, waling and/or moving up to 8 hours per day Lifting up to 25 pounds EOE Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Healthcare setting:
Clinic Medical specialties:
Primary Care Schedule:
8 hour shift Day shift Holidays Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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