Holt Texas
The Customer Account Representative handles collections of company customer accounts in their assigned portfolio, and account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service-oriented manner.
Essential Functions:
Monitors assigned account portfolios, contacts customers for payment information on past-due invoices, and documents all collection effortsResolves billing and customer credit issues and investigates historical dataIdentifies high-risk accounts and communicates information to management review and collaborates throughout the collection processConsistently communicates customer service and collection issues to internal business partners promptlyVerifies customer account information is correct and updates as neededProcesses credit card payments and requests refundsWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assigned related to business department functions
Qualifications:
Must be proficient in using Microsoft Excel, Word, and Outlook.
Must have strong analytical and organizational skills.
Must have excellent communication skills, both written and verbalMust have good judgment and decision-making skills Must be a well-organized, thoughtful, and self-motivated person with good phone and people skills.
Must be capable of working in a fast-paced environment.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks promptly.
Requirements:
High school diploma or equivalent is required.
A college degree related to accounting is preferred.
Minimum 1 year of experience in Consumer or Commercial collections required, three or more years preferredKnowledge of accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittancesMust have extensive knowledge of the Fair Debt Collections Practices Act
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-Onsite#ZR #NWAbout the Company:
Holt Texas.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
Monitors assigned account portfolios, contacts customers for payment information on past-due invoices, and documents all collection effortsResolves billing and customer credit issues and investigates historical dataIdentifies high-risk accounts and communicates information to management review and collaborates throughout the collection processConsistently communicates customer service and collection issues to internal business partners promptlyVerifies customer account information is correct and updates as neededProcesses credit card payments and requests refundsWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assigned related to business department functions
Qualifications:
Must be proficient in using Microsoft Excel, Word, and Outlook.
Must have strong analytical and organizational skills.
Must have excellent communication skills, both written and verbalMust have good judgment and decision-making skills Must be a well-organized, thoughtful, and self-motivated person with good phone and people skills.
Must be capable of working in a fast-paced environment.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks promptly.
Requirements:
High school diploma or equivalent is required.
A college degree related to accounting is preferred.
Minimum 1 year of experience in Consumer or Commercial collections required, three or more years preferredKnowledge of accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittancesMust have extensive knowledge of the Fair Debt Collections Practices Act
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-Onsite#ZR #NWAbout the Company:
Holt Texas.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
